wingstore Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

2. Acceptance of Terms

By accessing, registering on, or using the wingstore Platform in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree to these Terms and Conditions in their entirety, you must immediately cease using the wingstore Platform and close your Account if one has been created. Your continued use of the Platform following any amendments to these Terms constitutes your acceptance of the revised Terms.

3. Eligibility

To use the wingstore Platform, you must satisfy all of the following eligibility requirements:

1. Age Requirement: You must be at least twenty-one (21) years of age. This age restriction is mandated by Philippine law and regulations governing online gambling. wingstore strictly prohibits the use of its Platform by minors.
2. Jurisdiction: You must be physically located in a jurisdiction where online gambling is legal and permitted. It is your sole responsibility to ensure that your use of the wingstore Platform complies with all applicable laws in your jurisdiction.
3. Legal Capacity: You must have full legal capacity to enter into a binding contract under the laws of your jurisdiction.
4. Single Account: You may only maintain one (1) Account on the wingstore Platform. Creating multiple accounts is strictly prohibited and will result in the forfeiture of all funds and the permanent closure of all associated accounts.
5. Not Self-Excluded: You must not be subject to any self-exclusion order, whether imposed by wingstore or any other gaming operator or regulatory authority.
6. Not a Restricted Person: You must not be an employee, contractor, director, officer, or agent of wingstore, or an immediate family member of any such person.

4. Account Registration

To access the full range of wingstore Services, you must create an Account by completing the registration process. By registering, you represent and warrant that:

• All information provided during registration is accurate, complete, and current;
• You will promptly update your Account information to maintain its accuracy;
• You are the rightful owner of any payment method used to fund your Account;
• You will not share your Account credentials with any third party;
• You will notify wingstore immediately upon becoming aware of any unauthorized access to your Account.

wingstore reserves the right to require identity verification at any time, including but not limited to submission of a government-issued identification document, proof of address, and proof of payment method ownership. Failure to provide satisfactory verification documents within a reasonable timeframe may result in the suspension or closure of your Account and the withholding of any pending withdrawals pending investigation.

You are solely responsible for all activities conducted through your Account. wingstore shall not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials.

5. Deposits & Withdrawals

wingstore supports a range of payment methods tailored for Filipino players, including GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment channels. The availability of specific payment methods may vary and is subject to change without prior notice.

Deposits: All deposits are subject to minimum and maximum limits as displayed on the Platform at the time of the transaction. Deposits are generally credited to your Account immediately upon confirmation from the payment provider. wingstore does not charge fees for deposits, though your payment provider may impose their own charges.

Withdrawals: Withdrawal requests are subject to the following conditions:

1. Your Account must be fully verified before any withdrawal can be processed;
2. Withdrawals will be processed to the same payment method used for the most recent deposit, where technically feasible;
3. Minimum withdrawal amounts apply as specified on the Platform;
4. wingstore reserves the right to conduct additional security checks before processing any withdrawal;
5. Processing times vary by payment method and are subject to the policies of the receiving financial institution;
6. wingstore reserves the right to withhold withdrawals pending investigation of suspected fraud, money laundering, or breach of these Terms.

All transactions on the wingstore Platform are conducted in Philippine Peso (PHP / ₱) unless otherwise specified. Currency conversion fees may apply for transactions originating from non-PHP payment sources.

6. Bonuses & Promotions

wingstore offers various bonuses and promotional offers to eligible Users. All bonuses are subject to the following general terms, in addition to any specific terms applicable to individual promotions:

• Bonuses are credited as Bonus Funds and are subject to wagering requirements before they can be converted to withdrawable cash;
• Wagering requirements must be met within the specified validity period, after which unused Bonus Funds will expire and be forfeited;
• wingstore reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice;
• Bonuses may only be claimed once per household, IP address, device, or payment method unless otherwise specified;
• wingstore reserves the right to reclaim any bonus credited in error or obtained through fraudulent means;
• Certain games may contribute differently to wagering requirements, as specified in the applicable promotion terms.

7. Gameplay Rules

All games available on the wingstore Platform are governed by their individual game rules, which are accessible within each game. In addition, the following general gameplay rules apply:

• All game outcomes are determined by certified random number generators (RNGs) that have been independently tested and verified for fairness;
• In the event of a technical malfunction or disconnection during gameplay, wingstore's records shall be the definitive source of truth for determining game outcomes;
• wingstore reserves the right to void any bet or game round that is affected by a technical error, software malfunction, or human error;
• Minimum and maximum bet limits apply to all games and are displayed within the game interface;
• wingstore reserves the right to limit the maximum winnings payable on any single game round or session.

8. Prohibited Conduct

The following conduct is strictly prohibited on the wingstore Platform. Violation of any of these prohibitions may result in immediate Account suspension, forfeiture of funds, and referral to relevant law enforcement authorities:

1. Using the Platform for any unlawful purpose or in violation of any applicable laws or regulations;
2. Attempting to gain unauthorized access to any part of the Platform or any other User's Account;
3. Using automated software, bots, scripts, or other tools to interact with the Platform;
4. Engaging in any form of collusion, cheating, or fraudulent activity;
5. Using the Platform to launder money or conduct any other financial crime;
6. Providing false or misleading information during registration or at any other time;
7. Creating multiple Accounts or allowing another person to use your Account;
8. Exploiting any software bug, glitch, or error for financial gain;
9. Engaging in any conduct that disrupts or interferes with the normal operation of the Platform;
10. Reproducing, distributing, or publicly displaying any content from the Platform without prior written authorization from wingstore.

9. Intellectual Property

All content on the wingstore Platform, including but not limited to text, graphics, logos, images, audio clips, game software, and the overall design and layout of the Platform, is the property of wingstore or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, and trade secret laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the wingstore Platform solely for your personal, non-commercial entertainment purposes. This license does not include the right to:

• Copy, reproduce, or distribute any content from the Platform;
• Modify, adapt, or create derivative works based on Platform content;
• Use any data mining, scraping, or similar data gathering tools on the Platform;
• Frame or mirror any portion of the Platform on any other website or application;
• Reverse engineer, decompile, or disassemble any software used on the Platform.

Any unauthorized use of wingstore's intellectual property is strictly prohibited and may result in civil and criminal liability under applicable Philippine and international law.

10. Privacy & Data

wingstore collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

wingstore implements industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and wingstore cannot guarantee absolute security of your data.

wingstore may share your personal data with third parties where required by law, including disclosures to regulatory authorities, law enforcement agencies, and financial intelligence units in connection with anti-money laundering and counter-terrorism financing obligations.

11. Limitation of Liability

To the maximum extent permitted by applicable law, wingstore, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or corruption of data;
• Loss of goodwill or reputation;
• Any interruption, suspension, or termination of the Platform or any Services;
• Any technical malfunction, system failure, or communication line failure;
• Any unauthorized access to or alteration of your Account or transmissions.

The wingstore Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall wingstore's total aggregate liability to you for all claims arising out of or relating to these Terms or your use of the Platform exceed the total amount of funds deposited by you into your Account in the thirty (30) days immediately preceding the event giving rise to the claim.

12. Responsible Gaming

wingstore is committed to promoting responsible gaming practices. We recognize that gambling can become problematic for some individuals, and we provide a range of tools and resources to help our Users maintain control over their gaming activity.

Available responsible gaming tools on the wingstore Platform include deposit limits, session time limits, loss limits, cooling-off periods, and self-exclusion options. Users are encouraged to make use of these tools proactively. For more information, please visit our Responsible Gaming page.

If you believe you or someone you know may have a gambling problem, we strongly encourage you to seek help. wingstore supports the responsible gaming initiatives of the Philippine Amusement and Gaming Corporation (PAGCOR) and cooperates fully with regulatory requirements relating to player protection.

13. Termination

wingstore reserves the right to suspend, restrict, or permanently close your Account at any time and for any reason, including but not limited to breach of these Terms and Conditions, suspected fraudulent activity, failure to complete identity verification, or inactivity for a period exceeding twelve (12) consecutive months.

You may close your Account at any time by contacting wingstore customer support. Upon closure, any remaining real-money balance (excluding Bonus Funds) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements and compliance with applicable withdrawal policies.

Termination of your Account does not affect any rights or obligations that have accrued prior to the date of termination, including wingstore's right to recover any amounts owed by you.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

In the event of any dispute between you and wingstore, both parties agree to first attempt to resolve the matter through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue formal legal remedies as permitted under Philippine law.

15. Amendments

wingstore reserves the right to amend, modify, or update these Terms and Conditions at any time. When material changes are made, wingstore will notify registered Users via email or through a prominent notice on the Platform. The revised Terms will take effect on the date specified in the notice.

Your continued use of the wingstore Platform after the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and close your Account before the effective date of the changes.

16. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the wingstore Platform, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the wingstore Platform
• Support Hours: Round-the-clock, 365 days a year

wingstore aims to respond to all formal inquiries within two (2) business days. For urgent matters, we recommend using the live chat feature available directly on the Platform.